We offer free worldwide shipping on all orders. Typically, your decor will arrive in about 7–15 business days (for US, UK, and major markets) or 10–30 days for other destinations. These are estimates; international orders can occasionally face customs or seasonal delays. Once your order ships, we’ll email you a tracking number so you can follow its journey.

Yes, we ship all over the world for free (with tracking). Customs duties or import taxes are paid by the customer upon delivery, as these charges depend on your country’s policies. We recommend checking your local regulations if you’re unsure about any fees.

You can request a cancellation or change very soon after purchase (ideally within a few hours). Email us at info@thefeelz.store right away. If we haven’t processed your order yet, we’ll try to help. Once your order is in the fulfillment process, we may not be able to cancel or change it, but feel free to ask and we’ll do our best.

After your order ships, we send tracking info via email. If tracking looks stalled or you think part of the order is missing, remember some items may ship in separate packages. Check your tracking details for multiple shipments. If you still have concerns after a few days, please reach out and we’ll be happy to assist.

Yes. We package each decor item carefully, with sturdy boxes and cushioning as needed. Fragile pieces like glass vases or mirrors are wrapped and protected to ensure they arrive intact. Let us know immediately if something does break so we can help.

We have a 7-day return policy (from delivery). To be returnable, items must be unused and in original condition with tags and packaging. Just email info@thefeelz.store with your order number to start a return.

Note: You’ll cover return shipping costs unless the item is defective. After we receive and inspect the item, we’ll issue a refund to your original payment method.

For hygiene and safety, we cannot accept returns on personalized or made-to-order items (like custom phone cases), final-sale or clearance items, gift cards, or used bedding. If an item was clearly marked non-returnable when you bought it, that means it can’t be returned.

We recommend measuring your space first. For rugs, think about the floor area you want covered (e.g. under a coffee table or at your bedside). For wall art or tapestries, measure the wall space where you want them. Compare your measurements to the dimensions listed in the product description. When in doubt, larger can feel more dramatic; smaller works well for accent pieces.

We aim for accurate photos, but colors or details may vary slightly in real life. Lighting and your screen’s settings can change how tones appear. If you’re concerned, check our customer photos or Instagram for real-life examples.

Most mirrors and wall prints are ready to hang with built-in hardware or hooks. For wall mirrors and heavier pieces, use appropriate anchors or nails rated for the weight. If you’re not sure, it may help to have a friend assist or use a mounting service. Always follow general safety guidelines (and avoid hanging heavy objects above beds or couches without the right fixtures).

Our LED table lamps are usually USB-rechargeable for convenience (no batteries needed). You can plug them into any USB adapter or power bank. Turn them on/off or change brightness by tapping the top. They emit low-heat LED light, making them safe for bedroom and living spaces.

Phone cases are made-to-order in collab lines (e.g. Hey Girly x The Feelz) and cannot be returned. Please double-check your phone model and design before ordering. If a case arrives damaged or incorrect, let us know and we’ll work it out.

Gentle care keeps things looking fresh. For textiles (pillows, blankets), check any care labels (usually spot-clean or gentle wash). For hard decor (lamps, vases, trays), just wipe with a soft, damp cloth—avoid harsh cleaners that could dull finishes. A little care goes a long way in keeping your space looking cozy and well-maintained.

We’re The Feelz LLC, an online home decor brand inspired by cozy, aesthetic living. Although our company is registered in Wyoming, all orders ship from our studio in Shanghai, China. We work with trusted makers to bring you unique lamps, mirrors, rugs, and more that make your space feel warm and personal.

The Feelz is an aesthetic home decor shop for Pinterest-style living. We curate trendy pieces—like soft lamps, cute mirrors, colorful prints, and comfy rugs—to help you build a room that feels inviting and “you.” Think of us as your online decor friend who knows all the cozy vibe trends.

You can always reach us at info@thefeelz.store if you have any questions or concerns not covered here. We aim to be helpful and friendly, and we’ll get back to you as soon as possible.

We’re currently an online-only store. All shopping and support happen through our website. This keeps our prices lower and lets us focus on delivering great products and service to you wherever you are.

We carefully curate small batches of decor to avoid excess. While we don’t have a formal recycling program yet, we encourage customers to reuse or upcycle items if possible. We focus on quality so you’ll keep your decor around for years, rather than throwing it out.

We share styling ideas and new drops on our blog and social media (Pinterest, Instagram, TikTok). Feel free to follow us there for room décor tips and to see how others are styling The Feelz pieces in their homes.

You can contact us through our contact page! We will be happy to assist you.